{"wiki":"en","slug":"telekom-cloudpbx","markdown":"<tags data-tags=\"Telefonanlagen;Einrichtungshilfen;\"/>\n\n# Help for Telekom Deutschland® Cloud PBX\n\n<!-- block: einrichtungshilfe -->\n## 1. Setup guide\n\nThis setup guide describes how to commission a Behnke Station as a SIP subscriber on a Telekom Deutschland® Cloud PBX. In the following, it is assumed that the basic configuration of the Telekom Deutschland® Cloud PBX has already been carried out, and we limit ourselves exclusively to the steps required to commission the Behnke Station. \n\n%[NOTE_REQUIRES_BASIC_SETUP](NOTE_REQUIRES_BASIC_SETUP)%\n\n<!-- block: einrichten-des-teilnehmers-fuer-die-behnke-stati -->\n### 1.1. Setting up the subscriber for the Behnke Station\n\n%[NOTE_MINIMAL_SETUP_OF_TK_USER](NOTE_MINIMAL_SETUP_OF_TK_USER)%\n\n- Open the Telekom Business Service Portal.\n- Log in.\n- Open the configuration page of your Cloud PBX.\n- Activate the expert view by clicking the **zur Expertenansicht** (to expert view) button.\n- At the top of the menu bar, click the menu item **Mein Unternehmen** (My company).\n\n> [!WARNING]\n> If you do not use the expert view, not all of the settings and/or menu items described below may be visible!\n\n![Telekom Cloud PBX – Start page for setting up a new workstation](uploads/72a7b6125bb901256fe2e4afb72f6c10/Telekom_CloudPBX_01.png)\n\n- A new workstation must be created.\n- Click the **Arbeitsplatz einrichten** (Set up workstation) button.\n- Fill in the fields according to Telekom's specifications.\n\n![Telekom Cloud PBX – Setting up a workstation](uploads/d3c15366add66321e779ae22ca141010/Telekom_CloudPBX_02.png)\n\n- Navigate to the section **Endgeräte zuweisen** (Assign devices).\n- In the list, select **andere Endgeräte** (other devices).\n- A submenu opens → select **weitere Endgeräte** (further devices) there.\n- In another submenu, select **universelles Basisprofil** (universal base profile).\n- Assign this profile to the workstation you created earlier.\n- Then click **Weiter** (Next) to complete the setup.\n\n![Telekom Cloud PBX – Assigning the universal base profile](uploads/e211c52d79a473769903c051b903a619/Telekom_CloudPBX_03.png)\n\n- In the sidebar, navigate to **Arbeitsplätze verwalten** (Manage workstations).\n- Select the workstation you created earlier and click **Bearbeiten** (Edit) on the right.\n- In the selection menu, select **Anzeigen/Bearbeiten** (View/Edit).\n\n![Telekom Cloud PBX – Managing workstations](uploads/12d4d5258060c83ed83ac73753ad0647/Telekom_CloudPBX_04.png)\n\n- In the menu on the left, navigate to the item **Endgeräte-Einstellungen** (Device settings), which is located in the submenu of **Arbeitsplätze** (Workstations).\n\n![Telekom Cloud PBX – Menu item Device settings](uploads/af129c326ee211682bb0d6c335350f33/Telekom_CloudPBX_05.png)\n\n- Click the **universelles Basisprofil** (universal base profile).\n- Navigate to the section **SIP-Accountdaten** (SIP account data).\n- Make a note of the displayed access data, as it is needed to configure the Behnke Station.\n- If this section is not displayed, please activate the **Expertenansicht** (expert view) (see Fig. 2).\n\n![Telekom Cloud PBX – SIP account data with expert view activated](uploads/c91d0445cd3696a2edf6660e1cddccc1/Telekom_CloudPBX_06.png)\n\n![Telekom Cloud PBX – Example view of SIP access data](uploads/63d572295c0cf30e87bac062da032ba5/Telekom_CloudPBX_07.png)\n\n<!-- block: konfiguration-der-behnke-station -->\n### 1.2. Configuring the Behnke Station\n\n%[SIP_KONFIGURATION_BS_1](SIP_KONFIGURATION_BS_1)%\n\n   | Behnke Station field             | Telekom Deutschland® CloudPBX value             |\n   | -------------------------------- | ----------------------------------------------- |\n   | Phone number/user name           | User name with **@tel.t-online.de**           |\n   | User ID                          | Authentication Name with **@tel.t-online.de** |\n   | Password                         | Authentication Password                         |\n   | Communication                    | Specify SIP domain and query server via DNS     |\n   | Domain                           | hpbxsec.deutschland-lan.de                      |\n   | Transport protocol               | TLS                                             |\n   | Special configuration            | Mediasec / 3ge2ae                               |\n  \n- Scroll to the section **Encryption**\n- Set the option **Media encryption** to the value **SRTP**\n- Set the option **Enforce media encryption** to the value **no**\n- Set the option **Verify server certificates** to the value **no**\n\n%[SIP_KONFIGURATION_BS_2](SIP_KONFIGURATION_BS_2)%\n\n<!-- block: faq -->\n## 2. FAQ\n\n> [!NOTE]\n> **SIP registration fails despite correct login credentials.**\n> Please note that after configuration it may take some time until the Behnke Station is registered. If the configuration is correct and it still does not work, please wait about 30 minutes. It may also take some time after registration before calls can be placed.\n\n\n> [!NOTE]\n>**SIP registration was successful, but the call cannot be established.**\n> In some cases, the Telekom Deutschland® Cloud PBX may not support SIP video calls and will not put through calls that offer SIP video. In this case, the default setting \"SIP-Video\" can be set to \"nein\" (no) in the \"SIP-Telefon\" (SIP phone) tab.\n>\n> ![Behnke Station web interface – Disabling SIP video](uploads/7cd9acb2a14ab170d0b9aa4381ec1a2d/Sip-Video_ausschalten.png)\n","lastModified":"2026-10-14T13:47:15+02:00"}