{"wiki":"en","slug":"ciscocucm","markdown":"\n\n# Configuration guide Cisco® Call Manager (CUCM)\n\n## 1. Configuration guide\n\nThis configuration guide describes how to set up a Behnke Station as a SIP extension of a Cisco® Call Manager. We are assuming that the basic configuration of the Cisco® Call Manager has already been done, and we will only describe the steps required to register the Behnke Station with the CUCM. We also assume that the Behnke station has already been integrated into the network and can be accessed via the IP address in a browser.\n\n>**{-WARNING:-}** The information shown here was kindly provided to us by a customer. Therefore we cannot guarantee that it is complete and up-to-date.\n\n### 1.1. Adding an End User to identify the Behnke Station\n\nPlease note that the configuration of the extension is only shown very briefly and the configuration may vary for your CUCM. If in doubt, please contact your CUCM's support.\n\n- Go to the administration interface of the CUCM and go to **\"User Management\"** > **\"End User\"**.\n\n \n\n- Click on the `+ Add New` button to create a new end user.\n\n- Set **\"UserID\"** and **\"Password\"** here to register the Behnke Station and fill in the **\"Telephone Number\"** field below. In the mandatory field **\"Last name\"** you can enter any name, e.g. \"Door bell\" or \"Main entrance\". Then click the **\"Save\"** button at the top.\n\n \n\n### 1.2. Creating a Third Party Phone\n\n- Go to **\"Device\"** > **\"Phone\"**.\n\n \n\n- Click on the `+ Add New` button to create a new device.\n\n- Select **\"Phone Type\"** **\"Third-party SIP Device (Basic)\"** and click `Next`. Alternatively **\"Third-party SIP Device (Advanced)\"** can also be selected if you are using a Behnke station with a camera. However, this requires twice as many license units as the basic version. Here is an excerpt from the Cisco® documentation: \"Note: Third-party SIP Device (Basic) supports one line and consumes three license units, and Third-party SIP Device (Advanced) supports up to eight lines and video, and consumes six license units.\"\n\n- Below you will find a configuration example for the basic version. Please note that the values may vary if, for example, no non-secure profiles are allowed or others are used. This information can be requested from the system supervisor. The mandatory fields here are marked with *, and some of them are already pre-assigned with values. The following entries must or should be made (screenshots are not included here because the input mask is multi-page):\n\n - **\"MAC-Address\"** of the Behnke Station\n - **\"Device Pool\"** = Default\n - **\"Phone Button Template\"** = Third-party SIP Device (Basic)\n - **\"Digest User\"** = created **\"End User\"**, see above\n - **\"Logged Into Hunt Group\"**: disable\n - **\"Device Security Profile\"** = Third-party SIP Device Basic - Standard SIP Non-Secure Profile\n - **\"SIP Profile\"** = Standard SIP Profile\n - leave all other parameters on default\n\n Then click `Save`.\n\n- After that the first **\"Line\"** (phone number/Extension) has to be configured. In order to do taht please click on **\"Line [1] - Add a new DN\"**.\n\n \n\n- Make the following settings here and then click on `Save`.\n\n - **\"Directory Number\"** = Extension\n - **\"Maximum Number of Calls\"** = 1\n - **\"Busy Trigger\"** = 1\n\n- Finally, activate the configuration by clicking on `Apply Config`.\n\n### 1.3. Configuring the Behnke Station\n\n- Open a new tab in your browser, enter the IP address of the Behnke Station in the address bar and log in.\n\n \n\n- Click on **\"SIP Phone\"** in the menu. Scroll down to **\"SIP account 1\"** and select the option **\"yes\"** for **\"Register\"**.\n\n \n\n- Then fill in the fields with your CUCM's SIP credentials as follows and click **\"Save\"** on the left.\n\n | Field Behnke Station | Wert CUCM |\n | ---------------------- | ---------------------------------- |\n | Phone number/user name | **\"Telephone number\"** of the user |\n | User ID | **\"User ID\"** |\n | Password | **\"Password\"** |\n | Server | IP address/hostname of your CUCM |\n \n If the registration was successful, the **\"Registration state\"** changes to **{+registered+}**.\n\n \n\n- Then click **\"Buttons\"** in the menu on the left. For the desired call button enter the extension number or phone number that is to be called when the button is pressed. Then click **\"Save\"** on the left.\n\n \n\n## 2. Trouble shooting\n\n Calls drop when they are forwarded to a mobile phone. In traces from the Behnke station you can see that the CUCM terminates the call with \"503 Service Unavailable\".
\n As a test, please enable the \"Late Offer / SDP in ACK\" option for \"for outgoing calls\" on the Behnke station's web interface under \"SIP phone\" in the \"Media Management\" section. If this does not solve the problem, please contact support using the form: \n
\n\n## 3. Legal notices\n\n[Legal notices](legal notices)","lastModified":"2026-08-20T14:30:11+02:00"}